Return Policy

Return Policy

Our Guarantee to You

At Teak Designs Direct and our associated brands – Teak Design Direct - we firmly believe in the excellence of our offerings and aim to make each purchase a rewarding experience. If you're not completely satisfied, we're dedicated to making things better.

Return Policy Overview

We provide a straightforward free 30-day return policy from the purchase date for your convenience. If you find yourself unsatisfied with your purchase for any reason, you have the option to return it to us within this timeframe. We acknowledge that preferences change and products may not always meet expectations, and we aim to facilitate a seamless and easy return process.

However, we maintain the right to apply a 15% fee for restocking if circumstances necessitate. Furthermore, it's crucial to report any transit damage or manufacturing defects within 24 hours of receiving the product.

Kindly ensure that the returned items are in a new and sellable state. Our 30-day return policy underlines our dedication to guaranteeing a worry-free and enjoyable shopping journey for all our customers.

How to Start Your Return

Should you provide valid evidence of purchase, we'll ensure a refund of the item's cost in the same mode of payment originally used. However, cash reimbursements are limited to an in-store amount of $100, with any surplus refunded through a check sent by mail.

Fill out this form here to request a return/refund. Please make sure that you provide all the information necessary to process your request.

Non-Refundable Items

Items listed below cannot be returned or exchanged.

  • Items without proof of purchase
  • Discounted or clearance sale items
  • We cannot accept returns or exchanges on pieces that have been altered or customized in any way after delivery.
  • Packaging should be intact, if not, 20% of the paid value should be paid by customer
  • Any transit damage or manufacturing defects reported beyond 24 hours of receipt and delivery
  • Shipping and handling charges on any transit damage or manufacturing defects reported beyond 24 hours of receipt and delivery

Limited Time Offer: free 30-day returns (ends 03.31.2024)

We want our customers to trial our products and are offering free 30-day 'change of mind' returns for a limited time only. Returns will be free of charge if lodged before  11.59PM PST 31st of March, 2024We will offer a full refund on items returned within 30 days from the date of delivery, including the cost of shipping and handling charges. Offer is valid on all products purchased by 31st of March, 2024.

To start your refund, please complete this form.
If you have any questions about this Return and Refund Policy, please contact us by email at